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14 Apr

3 of the benefits of a modern unified communications system over an outdated phone system.

1. System Stabilization

If you are a business owner or decision maker, you have probably thought, "We save money keeping the old system. What's the worst that can happen?"Every day your business uses an old phone system that has reached end-of-life, you run the risk of having your phone system fail without access to support. When it happens, money will likely be lost as a result. How much? Well, you could lose what equates to hours, days, or even weeks of money—depending on the amount of time it takes to repair or worst case find and install a new system.
And hurrying to find a new system isn't ideal. If your system fails, it could mean you are forced to make a quick replacement decision. Companies that don't have the time or don't take the time to research properly before purchase usually discover they've spent too much money or are unhappy with their purchase after it is too late to change it. Taking the time to find the right IP Telephony solution or Unified Communications solution will improve your business processes and efficiencies without over-extending your budget.

2. Improved Operational Costs

Maintaining separate systems like directories, conferencing software, voicemail, and telephony is expensive and time consuming for IT departments to sustain.
The older the system, the higher the operational cost is when you don't upgrade. When you factor the lost IT time spent maintaining each separate part of your communications system along with the opportunity cost of not having the advanced applications and features that modern unified communications provides, you end up with a total cost that is just too high for you to ignore.

3. Competitive Advantage

Have you stopped to think about whether your competitors are taking advantage of modern communications software? If they are and you're not, then chances are they are able to work smarter, faster, and more efficiently. Working smarter gives them an edge by increasing their productivity and creating a competitive advantage.
Your competitors that are working with updated communications systems, most likely have these advanced features at their disposal:
• Audio/video/web collaboration, white boarding and document sharing
• Support for the mobile workforce with a consistent user experience across smartphones and tablets
• UC clients that provide status, presence, call history, call control plus more
• Integrated vertical applications through standard and open services

While the cost of upgrading may seem high, the advanced applications and features associated with modern communications systems will help re-gain lost competitive edge and offer companies an opportunity to better serve their customers.

Unified communications can help businesses re-gain competitive advantage in two ways:


First, a new system can help you increase your revenue by providing your business with the communications applications needed to be more productive and efficient. You could gain better advantages and increased competitive edge by choosing a modern solution with a lower total cost of ownership and features that enable collaboration across your business, improving the speed of your communications.


Secondly, UC provides communications software that makes enterprise-level communications applications available on an ad-hoc basis. This either gives you access to applications that you might not have previously been able to budget for, or, saves your organization money as you no longer have to pay the fees required to utilize multiple services. Replacing hosted web, audio or video conferencing services is a perfect example. The accrued savings can boost the return on your unified communications investment, and expand your competitive edge through re-investment into other IT projects that help your business grow.Increased ProductivityIf you fear that your new technology will become obsolescent and use that as an excuse to avoid upgrading, you shouldn't. Look for vendors that offer software assurances and extended warranties for hardware that will provide your business with more security and less risk in the long run.
With a modern communications solution, you ensure that your system has the flexibility to handle rapid growth, giving you the ability to provide support to your increasingly mobile and distributed workforce. Your IT team will re-gain some of their time, allowing them to focus on other strategic IT initiatives. And, your employees will re-coup benefits that improve the speed of communication from access to applications that positively impact your daily business—whether it's through more efficient collaboration with colleagues, or improving customer response times.

Options Available to Your Business

Ultimately there is a high cost, in terms of inefficiencies and operational cost, when you continue to operate an outdated or end-of-life phone system.
Some organizations struggle with selecting the best model (premises, hybrid, or cloud-based) to meet long-term communication needs. Ultimately you'll look for the platform and vendor that has the flexibility to customize the right solution to meet your specific needs.

 

ChoiceCom 613-962-3485 This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

 

 

ChoiceCom Networks & Communications Ltd
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Locations

330 Sidney Street
Belleville, ON K8P 3Z3

427 Abdo Road
Kingston, ON K7M 2B6

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